Something didn’t work out? No worries — returning and exchanging items is easy.
Returns & Exchanges by Mail
- Use provided pre-paid shipping label (Continental US Only)
- Email firstname.lastname@example.org for a refund. Please state your reason for return or exchange and order number. If you are exchanging please state what items you would like to exchange. Please make sure to whitelist our email so that our response will not be caught in spam.
- You will receive a pre-paid shipping label.
- Print the return label, attach it to the package and drop it off at your local carrier. Please note for refunds fee will be deducted from the refund amount to cover the cost of return shipping.
Items must be:
- Un-used and in original condition
- Repackaged in original protective bags/coverings or additional restocking fee applies.
- Please use the original packaging / box. If you have discarded it, use similar or appropriate sized packaging. Items damaged due to inappropriate packaging may be charged a damaged item fee.
- Returned within 30 days of arrival
Unfortunately, there are certain items we can’t accept as a return/exchange.
- Gift cards (both e-gift cards and physical cards)
Returns & Exchanges FAQs
I’ve submitted my return/exchange online. What happens next?
Your return/exchange request will be processed within 14 business days of receiving your package. You’ll get an email confirmation when we’ve initiated a refund. International returns will take additional handling time to process.
If you’re exchanging an item, keep in mind availability for your desired exchange may differ at the time of processing. If something is no longer available, we will contact you to select a new item.
Note: You must use your return label within 30 days of the return/exchange order being placed. A new label can be created if the first one has expired.
How long is your return policy?
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.
How is my refund calculated?
You’ll get your original payment minus any discounts and fees. If you’re using our prepaid return label, fee will be deducted from your refund to cover the cost of return shipping. Larger orders may have a higher shipping cost which can be provided upon request. The amount of taxes refunded will be proportional based on any discounts.
Can I use one label for multiple packages in the same return?
No, you’ll need to use a different shipping label for each package, since shipping costs will differ depending on weight and size of the package. Make sure the returned items in each package are represented on the return form. If you would like to combine them please email us at email@example.com with the weight and dimensions of the package, or you may purchase your own label.
Is there a shipping charge for returning an order?
If you’re using our pre-paid label, Refund fee will be deducted from your refund — unless your product is eligible for free returns. Larger orders may have a higher shipping cost which can be provided upon request.
How do I return or exchange a gift?
In order to return/exchange a gift online, you’ll need the last name of the person who ordered the gift, as well as the order number on the packing slip.
What happens if I want to exchange for a different priced item?
If the exchanged item costs more than the original item, you will receive an email with an invoice for the additional amount. If your exchanged item costs less than your original item, a refund will be sent to the original payment method.
What is your return policy for international customers?
Orders shipped to addresses outside the U.S. must be returned by mail at your own expense. Please keep a record of the tracking number to ensure safe delivery. International orders will take additional handling time to process.
I do not have the original packaging. What should I use to package my shipment?
If you no longer have the original packaging please find the closest sized box and ship with appropriate protective materials. You can use any standard shipping package that meets the carrier requirements. Do not stuff or jam items in a box too small as this may damage the items. Additional restocking fee applies.
How do I find my order number?
Your order number can be found in the order confirmation email, or on the packing slip attached to the package originally shipped to you.
When will my refund be credited back to me?
Please allow 14 business days after your return/exchange has been processed. It may take additional time before your refund appears in your bank account. If you do not see in after this time period, please email us at firstname.lastname@example.org
I have sent an email and have not received a response.
We aim to respond to customer emails within 1-2 days, but apologize if we take longer. If you didn’t get a response, please send us a second one to bring it to our attention. Please make sure our response was not caught in your spam filter. You can whitelist our email email@example.com to make sure you get the email safely.
If you have any additional questions or problems, please email us at firstname.lastname@example.org